Phone System Changes

The changes to our phone system are effective immediately, please read on to learn how these changes will benefit you, your business and ultimately your customers.

The main goal of our changes will be to improve performance on customer parts ordering and support. The biggest change you will notice is with our phone system and call routing. These phone system changes are designed to get you to a Customer Service Representative that has the experience to solve your needs in a timely fashion. Please review the call flow below for information on how to use the new system when calling for parts orders or questions.

The system is designed to flow as follows:

Our main phone number to be used is 1-800-732-6762

When you dial the main phone number you will receive options for Parts, Technical Services and Accounting. Once you select your option you will be given sub prompts to get you routed to your specific need. The new parts prompts should work as follows:

Press 2 to get into parts from the main line.

Once in there, you will have 3 options:

Press 1 - This will be routed to a customer service representative that can answer questions about existing orders shipping status, make changes to an existing order, request a RGA, or receive price and availability. Many of these questions can also be answered on ACConnect.

Press 2 - This will allow you to place parts orders when you have your part numbers. We encourage you to continue to use ACConnect as a preferred method.

Press 3 then 2 - This will allow you to reach a Dynapac customer service representative..

Note: When in any of the prompts,  you may be put on hold for a short period while we finish up with customer(s). You will now have an option to hold or to leave a voicemail.

Please share this information within your company.